The products purchased on corsiaitalia.com are sold directly by ENIS S.r.l. (Enis or Vendor), with registered office in Italy at via Angelo Mariani, 11 Ravenna 48121, business register number RA-218597, tax code and VAT number 02628120392.
Here you will find information on purchases, shipping, refunds and returning products purchased on corsiaitalia.com. For further assistance, please go to Contact area
- Our Business Policy
1.1 The Vendor offers products for sale on corsiaitalia.com exclusively to its adult end users, i.e. “consumers”.
1.2 “Consumer” means any individual who is acting for purposes outside of his or her trade, business or profession. “Retailer” means company subjects which acts on corsiaitalia.com for commercial and entrepreneur purposes.
1.3 The Vendor reserves the right not to accept order proposals received from users who are not compliant with its commercial policy as, for example, orders suspected of fraud or illegal purposes. In this case, the Vendor will inform the user that the order has not been accepted.
The order proposals sent to the Vendor and the returns made by the users must also match with normal consumer needs. The Vendor monitors the number of order proposals and returns.
1.4 These General Terms and Conditions of Sale exclusively regulate the transmission by the users of corsiaitalia.com and the acceptance by the Vendor of order proposals relating to products on corsiaitalia.com..
1.5 The General Terms and Conditions of Sale do not apply to the provision of services or the sale of products by third parties that are present on corsiaitalia.com via links, banners or other hypertext connections. Before sending orders and purchasing products and services from third parties, we recommend that you verify their terms and conditions. Under no circumstances shall the Vendor be deemed liable for the supply of third party services or for the execution of e-commerce transactions between users of corsiaitalia.com and third parties.
- How to place an order, and our contract with you
2.1 To place an order proposal for one or more products on corsiaitalia.com, you must fill out the online form and send it electronically to the Vendor, following the relevant instructions.
2.2 Before sending your order proposal, we ask that you carefully read the General Terms and Conditions of Sale and the Return Policy. You may wish to print a copy using the print option and keep it safe for your own personal use.
2.3 On the order confirmation page, which appears just before the completion of your order proposal, and which contains a reference to the General Terms and Conditions of Sale and the Return Policy, we will provide you with a summary of the main characteristics of each indicated in your order proposal, the price (including all applicable fees and taxes), and the cost of shipping (including any additional fees you may be charged if you choose shipping that is faster than and/or different to standard shipping).
2.4 Your order proposal is an irrevocable offer to buy the products. Before submitting the order proposal form, you will therefore be asked to identify and correct any possible input errors.
2.5 Following placement of your order proposal, the Vendor will send you an automatic acknowledgment of receipt. However, this does not constitute acceptance of your order proposal by the Vendor nor does a contract between you and the Vendor exist at this point in time in respect of your order.
2.6 The Vendor’s acceptance of your order proposal will take place when the Vendor emails you to confirm that the order has been dispatched.
2.7 The order proposal form sent to the Vendor will be filed in our database for the time required to process it and as stated by law.
2.8 English is the language used for finalizing the contract with the Vendor.
2.9 If the Vendor is unable to accept your order proposal for any reason (including if a product is out of stock), the Vendor will inform you of this. The Vendor is also entitled to reject your order proposal in the following circumstances: the Vendor has identified an obvious and unmistakeable error in the price or description of the product; the Vendor suspects illegal or fraudulent activity; or you have not complied with these General Terms and Conditions of Sale. If so, the Vendor will notify you as soon and require you to return the products if they have already been delivered to you.
2.10 By submitting an order proposal form, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with the Vendor. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order proposal form for the purchase of products on corsiaitalia.com.
- Guarantees and product price indication
3.1 The website corsiaitalia.com exclusively sells top-quality products b y the trademark Corsia. These products are manufactured by the Vendor itself or its associates.
3.2 The main characteristics of the products are shown on each product page on corsiaitalia.com. The images and colours of the products displayed on corsiaitalia.com may not correspond exactly to the true article due to the Internet browser or monitor used.
3.3 Prices are subject to change. Please check the final price before sending your order proposal form. In the event of a recognizable error in the indication – by the Vendor – of the product price or calculation of the amount requested at payment, the Vendor will not accept the order proposal and contact the user to offer them the opportunity to send purchase order proposal for the product(s) at the correct price.
3.4 All articles have the identification tag with the disposable seal.
3.5 All products sold by Enis are covered by a guarantee for lack of conformity of 24 months. You shall inform the Vendor of the existence of any such lack of conformity within a period of one (1) month from the day when you detected the lack of conformity. Please contact our Customer Care. In case of lack of conformity, you may choose between the repair or replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.
4.1 Payment of the price of the products and the costs of their shipping and delivery must be made using one of the methods indicated on the order proposal form. Under no circumstances will you be charged more than the cost incurred by the Vendor relative to the payment method chosen by you.
4.2 In the case of payment by credit/debit card, all details (for example, card number or expiration date) will be sent via an encrypted protocol to the banks which provide remote electronic payment services to the Vendor, without third parties having any access whatsoever thereto. These details will not be used by the Vendor except for carrying out procedures relevant to your purchase, or issuing refunds in the case of returns, subsequent to the exercise of your right to return, or for reporting cases of fraud on corsiaitalia.com to the police or other authorities.
- Customer Care
5.1 If you have any questions, please contact our Customer area.
- Return Policy
6.1 You can exercise your right to withdraw from a contract between you and the Vendor within fourteen (14) days from the date on which you receive the relevant products.
6.2 You may use one of the following methods:
- a) Online submission to the Vendor of the Return Form; in this instance, the Vendor will send you an e-mail confirming that the Vendor has received your return request.
- b) Sending to the Vendor this Return Form– to be completed in its entirety.
(c) Make any other clear statement to the Vendor setting out your decision to withdraw from the contract.
In cases b) and c) the Return Form must be sent to Enis s.r.l. Via Angelo Mariani, 11 48121 Ravenna.
6.3 Once you have exercised your right to withdraw from the sale contract, the Vendor will inform you how to send the item back. You must return the products to the Vendor without undue delay and in any event not later than ten (10) days after the day on which you notified the Vendor of your decision to withdraw.
6.4 The only costs you will have to pay, if not otherwise explicitly agreed at purchase, are the return costs.
6.5 Your right of withdrawal in accordance with above sections 6.1, 6.2, 6.3 is subject to compliance with following conditions:
- the products must not have been used, worn, damaged or washed;
- the identification tag with the disposable seal must be attached to the products.
- products must be returned in their original packaging
- products must not be damaged.
6.6 If you are entitled to return products to the Vendor and have complied with the conditions set out in this Return Policy, you will receive an e-mail confirming that the return has been accepted and the Vendor will process the refund.
6.7 The Vendor will process the refund as quickly as possible and, in any case, within thirty (30) days from the date it was informed of your decision to exercise your right to return, and once it has checked that the return was carried out in compliance with the above conditions.
6.8 We also remind you that, when exercising your right of withdrawal, you will be liable for any decrease in value of the products returned to the Vendor resulting from any handling of them other than what is necessary to verify their nature, characteristics and functioning. The Vendor may reduce your refund to reflect such decrease in value, up to the total amount you paid for the relevant products.
You will be informed if the Vendor proposes to reduce your refund for this reason. In this instance, you may (as an alternative to the Vendor providing you with a reduced refund) choose to have the products sent back to you at your own expense.
The Vendor does not assume any responsibility for items returned by mistake or items not related to the return left in the packaging or in the returned items.
- Refund times and procedures
7.1 Whatever the form of payment used, the Vendor will process the refund as quickly as possible and, in any case, within thirty (30) days from the date it was informed of your decision to exercise your right to return, and once it has checked that the return was carried out in compliance with the above conditions.
7.2 Your refund will be credited back using the same payment method used to make the original purchase on the Website and to the same account which made the payment.
8.2 Please also read, if you haven’t already done so, our General terms and conditions of use.
- Governing law and dispute resolution
9.1 These General Terms and Conditions of Sale (including the Return Policy), their subject matter and formation, are governed by Italian law.
9.2 In the event of a dispute between the Vendor and you arising from the General Terms and Conditions of Sale (including the Return Policy), you and we both agree that the courts Ravenna will have exclusive jurisdiction..
- Amendments and updates
The General Terms and Conditions of Sale (including the Returns Policy) may be amended from time to time. Any changes are effective as of the date of publication on corsiaitalia.com and will apply to any new orders you place following the date of publication.[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]